By Dr. Deborah Marynak
You’ve done it all, hired the consultant, developed a financial plan for daily, weekly and monthly productivity and then here comes flu season. Your hygiene department was right on point to produce the planned treatment and now your hygienist is sick. So what does that mean? I guess that depends on your location, but on average, if she’s (or he’s) out just one day, you lose approximately $1,360. If they’re out a week, $6,800; how about an eight-week maternity leave…$54,400 or more depending on your periodontal program.
You not only lose the hygiene production, but you miss the exams that fill your future schedule! Suffice it to say, that hygiene department needs to be buzzing every day.
Let’s say it’s your assistant that’s out unexpectedly. The work normally done by that team member now falls on the remaining assistants and stress levels start to rise. You’ve all heard how that stress can be felt by our patients and there’s a high probability that they’re already stressed just walking through the door.
Once more, you have to remember that patients have a life, too. We send the wrong message if we reschedule an appointment they may have had planned for months. Did they arrange a driver to come and see you? Did they hire daycare just to make an appointment at the Dentist?
As dental professionals, we stress the importance of maintaining dental health with a professional cleaning or restorative treatment. Rescheduling any appointment gives the patient the idea that dental care is not that important, and it can wait. You get the idea… don’t reschedule any appointments if possible.
So why not plan ahead? Why not place an ad, take your time and find one or two dental professionals who can step up for you in an emergency. You can even do working interviews and hire them as your permanent, personal temporary, reducing stress and giving you peace of mind. They can be included in staff meetings, office gatherings, Holiday celebrations…just like they’re a part of the team, but only when you need them.
And when you need them, use them for vacations, maternity leave, medical leave, unexpected sick day, extended leave of absence, unexpected loss of an employee, a period of time scheduled with a heavier workload, temp-to-hire, jury duty and who knows, eventually a direct hire.
The practice of Dentistry is stressful enough; connect today with a temporary Dental Professional that can be there for you when you need them.
“A man who does not plan long ahead will find trouble at his door.”
Dr. Deborah Marynak is the owner of DentalStaffing.org, a dentist with over 30 years experience, and is committed to helping Dental Professionals find the right fit for both employees and employers. She also works with Dental Offices to help them streamline their clinical systems and teach Dental Teams how to effectively document to avoid risk.