Connecting Dental Health Professionals

Building a Dental Dream Team: 5 Things to Look for in a New Hire

November 1st, 2020 | By Dental Staffing | Blog

New Hire handshake

Teamwork is at the core of any efficient and successful dental practice or any business for that matter. Once the Team works as one cohesive unit, you’re one step closer to a practice that thrives. Assembling a dental dream team isn’t simple, but there are steps you can take to make it easier. Here are four-character traits and one accomplishment that your perspective employee should have and how to spot them during an interview.

1. Strong Work Ethic

It’s no secret that employees who possess strong work ethic have adopted certain principles that positively impacts their behavior at work. And of course, excellent performance at work equals better revenue and higher profits for the practice.

Someone with strong work ethic is:

  • reliable and can always be called upon to go the extra mile
  • cooperative and flexible whether interacting with their co-workers, Dr, OM, or patients
  • a self-starter who doesn’t need to be told when a task needs completion: disciplined
  • dedicated to the task and consistently brings quality to it
  • productive multi-tasker that can be counted on to get the job done

You can ask a perspective employee about a situation in one of their past jobs and how they resolved it. You can also develop your own scenario and ask for the interviewee to resolve the problem for you. Their answers should help you predict how they will act in future situations.

2. Professionalism

Professionalism is the outward display of behavior of an employee. Professional employees  monitor all aspects of their behavior, especially how they talk. They embody principles that separate their personal life from their professional life, remain cool under pressure and consistently display a positive attitude.

Other characteristics of professionalism include:

  • A consistent ability to remain focused on the task
  • Remaining poised, irrespective of any negative activity
  • Excellent communication skills with the Team and patients
  • Extending common courtesy to everyone
  • An ability to own accountability when any task fails to materialize as desired

One way you can spot someone with this trait is to observe how the candidate interacts with others in your office. The candidate should also be able to discuss their relevant experience and knowledge thoroughly and in a meaningful way.

3. Attitude

It goes without saying that the power of positive thinking is an asset in any area of life. An employee who consistently displays a positive attitude can almost always cope better in stressful situations. They’re easier to get along with and can help increase morale and motivation in the workplace. No one wants to work with a “Debbie Downer.”

A candidate with a positive attitude demonstrates:

  • A development of soft skills and the ability to empathize with people
  • A real interest and attentiveness in what you are saying
  • A friendly and helpful attitude
  • Communication that includes smiling and eye contact

Asking questions like, “What was your former manager like and what might he or she say about you?” can shed light on your candidate’s disposition. Someone who reacts negatively and talks badly about their former employer or job may indicate a red flag.

4. Qualifications

The dentistry is a highly technical profession where skills, experience, and knowledge play a major part in the success of the employee and the practice.  The profession is constantly evolving and looking for someone whose ambition is constantly pushing them higher is an absolute asset to any practice.  No one wants to hire someone who is complacent and has no desire to come up higher in their profession.

A well-qualified individual is:

  • Career-oriented
  • Eager to learn and/or has practical experience
  • Willing to refine and enhance skills and knowledge through continued education

The “working interview” can put your practice at risk and in many states the practice is considered illegal. There are skills tests that can help you evaluate the skill level of the perspective employee, or you can consider having the interviewee shadow a team member. Chose a team member who can effectively communicate to you their feel for the skill level of the individual.

5. Passion

Dr. Travis Bradberry, President of TalentSmart wrote in an article on July 9th, 2016:

[Dr. Robert Vallerand at the University of Quebec has studied passion more than anyone, and he asserts that passion is self-defining.  According to Vallerand,  “Passion is a strong inclination towards a self-defining activity that people love, that they consider important, and in which they devote significant amounts of time and energy.”]

It stands to reason then that passionate employees who care deeply about their profession will be happier and more productive at work. It’s a win-win for the practice,  patients and the entire Team!

Candidates who demonstrate passion are:

  • Enthusiastic about their work; it’s all about their work
  • Highly motivated to do a great job
  • Optimistic and always chasing their next goal

 

Check your candidate’s answers for any creativity which might indicate passion. Someone who’s enthusiastic about the work he or she does will also most likely be interested in honing skills and building on knowledge. They may mention a desire to take a step at higher education such as an assistant who aspires to become a hygienist or someone who’s considering dental school.  You should also look for indications of personal and professional development on the resume.

Post your ads online and start building the Dream Team you’ve always wanted!

 

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“I can do things you cannot, you can do things I cannot;

 together we can do great things.”

-Mother Theresa

8 Tips to Assemble A Great Dental Team

May 15th, 2020 | By Dental Staffing | Blog

Assembling the perfect dental team is the dream of any practice owner. However, choosing the right people for the job needs careful attention and is one of the most important systems you can develop for success. This is not about just finding a warm body with a heartbeat. It takes time, patience and consideration and here are eight tips to keep in mind.

 

 1.  Give yourself time

Do not rush to hire a dental employee just because you want to keep the practice going without interruption or because you are determined to open your new practice as early as possible. Take the time to go through the resumes to avoid missing out on that one superb employee.

 

2.  Be detailed with your job descriptions.

Create clear job descriptions where you outline the various responsibilities required of the perspective candidates. Include everything from measurable performance targets, the hours you expect them to work (if the practice operates outside of regular business hours), and required skills. It’s helpful for you to speak about your practice’s work culture. Dental Staffing encourages you to explore the blog on “Define Your Office Culture”.

3.  Express your vision and goals and share them with your team.

Your team cannot help you move forward if they do not understand exactly what it is you are striving to achieve. Be clear about your vision so that everyone is aligned with your goals and will come together to align with them.

 

4.  Don’t forget to include soft skills in your checklist.

While technical skills are needed in any great business, excellence in soft skills such as communication, attitude, and ethics are equally, if not more important. Technical skills can be learned but soft skills are harder to teach. These influence how well a person interacts with others, be it team members or patients. In fact, patients want soft skills, and your patients will make or break your business.

 

5.  Offer competitive rates.

In the field of dentistry, staff turnover is quite common and places an unnecessary financial burden on the practice. To help avoid turnover, compensate your people well. In the long run, you will pay more for loss of production whenever a person on your team quits than if you paid them competitive rates from the beginning or at the end of a probationary period.

 

6.  Encourage strong communication.

Communication reduces the risk of misunderstanding. Provide feedback and encouragement to your team whenever possible and open lines for your staff to approach you whenever the need arises. An unapproachable boss or supervisor only deters a business from thriving.

If you are of the personality that does not handle this well, hire an Office Manager you can partner with who can be the approachable one. Strong communication creates trust and unity amongst the Team and provides you with more insight about the practice from another person’s perspective.

 

7.  Provide continuous training.

So many Doctors leave their practice for exciting continuing education and forget to take the Team. The number one reason employees leave any job is lack of appreciation. Show your appreciation by investing in your people, and reap the rewards. No one wants to remain stagnant and a practice that offers growth and learning is a place that has happy employees and superior performers.

 

8.  Consider a dental staffing job board.

As much as you would like to take your time with job applications, there are times when you need help finding candidates. A Dental Staffing job board can provide you with skilled and highly experienced professionals. Post your ads at www.dentalstaffing.org, our online dental job board, to start building your Dental Team today.

 

Dental Staffing will take care of looking for qualified employees, leaving you more time to focus on your business. We take care to send only carefully screened, highly skilled applicants who will hopefully meet your requirements.

 

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“What you do today can improve all your tomorrows.”

– Ralph Marston

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